<p style="line-height: 2;"><strong>Airport Service Agent (PEK)  </strong></p> <p style="line-height: 2;"><strong>Location: Beijing.</strong></p> <p style="line-height: 2;"> </p> <p style="line-height: 2;"><strong>I.Job descriptions</strong></p> <p style="line-height: 2;"> </p> <p style="line-height: 2;"><span style="text-decoration: underline;">1.Flight Handling</span></p> <p style="line-height: 2;">Flight handling including pre-flight planning, check-in, departure and arrival handling, cargo, lost and found, ramp, lounge, delay handling and any passenger inquiries.</p> <p style="line-height: 2;">Ensure daily operations and services in accordance to contractual standard and targets.</p> <p style="line-height: 2;">Follow up promptly with post flight actions and administration.</p> <p style="line-height: 2;">Confident when dealing with irregular situations such as handling difficult customer, flight disruption etc.</p> <p style="line-height: 2;"><span style="text-decoration: underline;">2.Administration</span></p> <p style="line-height: 2;">Maintain proper records and filing system on flights and daily operations;</p> <p style="line-height: 2;">Provide support in preparation of report (e.g. statistics and figures); </p> <p style="line-height: 2;">Ability to carry out investigation relating to discrepancies, lapses and errors;</p> <p style="line-height: 2;">Prompt follow-up and response to emails from HQ and Station manager;</p> <p style="line-height: 2;"> </p> <p style="line-height: 2;"><strong>II.Personal Characteristics & Behaviors</strong></p> <p style="line-height: 2;"> </p> <p style="line-height: 2;">Customer service and communication skills</p> <p style="line-height: 2;">Able to work well as a team player</p> <p style="line-height: 2;">Proactive in seeking solutions to resolve problems</p> <p style="line-height: 2;">Disciplined and respectful of local guidelines and company directives</p> <p style="line-height: 2;">Able to work in a high stress environment</p> <p style="line-height: 2;"> </p> <p style="line-height: 2;"><strong>III.Educational Qualifications</strong></p> <p style="line-height: 2;"> </p> <p style="line-height: 2;">Fluent in both written and spoken English and Chinese.</p> <p style="line-height: 2;">Computer knowledge of basic office applications e.g. Microsoft Word / Excel.</p> <p style="line-height: 2;"> </p> <p style="line-height: 2;"><strong>IV. APPLICATION PROCESS</strong></p> <p style="line-height: 2;"> </p> <p style="line-height: 2;">Interested applications email full resume to below email address before 10OCT24</p> <p style="line-height: 2;"><strong>[email protected]</strong></p> <p style="line-height: 2;"> </p>